CMP Audit

The Client Money Audit is a detailed, transaction level review of how your client accounts are operated. It ensures compliance with relevant regulations and Client Money Protection (CMP) scheme expectations, while also identifying anomalies, risks and opportunities to strengthen your controls. The audit is designed to provide transparency and assurance, helping to protect landlords, tenants and your business.

You complete our online questionnaire, which typically takes around 30 minutes. The form will guide you step by step and prompt you to upload the required documents.

You'll be asked to provide:

• Number of rents collected
• How deposits are calculated and handled
• Details of your professional indemnity insurer
• Your Client Money Protection (CMP) scheme
• Number of new lets in the last 90 days

The online form will prompt you to upload:

• A screenshot of the Summary Page from your deposit protection provider
• A letter from your bank confirming that your client account(s) are ring-fenced
• 3 months' bank statements for all client accounts, provided securely via Open Banking

The audit costs £140 + VAT

Once you submit the completed questionnaire and upload your documents, you'll be automatically directed to the payment page.

After all information is received and payment made, we aim to deliver the final report within five working days, provided there are no queries during the review.

Unlike most accountant-led audits, the Client Money Audit reviews every transaction. Each entry is categorised (rents, deposits, fees, payments, etc.) and analysed against industry norms. This approach enables far more accurate identification of unusual activity, imbalances or emerging risks.

Agents who successfully complete the Client Money Audit achieve TLP Assured status. This provides independent confirmation to landlords and tenants that your client money handling has been reviewed against recognised standards and best practice.

TLP Assured agents receive:

• Inclusion on our publicly available TLP Assured agent map
• A TLP Assured window sticker for in-branch display
• A Certificate of Assurance for use in your office and on your website (if you wish)

This allows you to demonstrate transparency and reassurance to landlords, tenants, and other stakeholders.

By becoming TLP Assured, you join thousands of letting agents across the UK who have chosen independent oversight of their client money handling.

Audit requirements vary by scheme and as such, if you are completing an audit specifically for CMP insurance renewal purposes, you should visit our CMP Audit page and follow the links from there.

Open Banking is a government-backed initiative that allows secure sharing of bank transaction data with regulated third parties, such as GoCardless. Key benefits:

• More secure: No sensitive files sent via email
• More accurate: Data comes directly from your bank
• More efficient: Automatic data retrieval speeds up the audit process

You remain in control. Access is temporary, and you choose what information to share.

If any unexplained payments or figures outside industry norms are found, we'll contact you for clarification before issuing the final report. One-off issues usually don't affect the outcome. Recurring patterns are noted in the report for transparency.

Our audits are designed to help, not to penalise.

• If you're aware of an issue, inform us. Our expert team can advise on the best way forward.
• If a problem arises during the audit, we can support resolution.

Hands-on remedial work is available address issues and strengthen processes.