Become TLP Assured

Gain formal recognition for independently validated client money controls and strengthen trust with landlords and tenants. Get started

Client Money In Safe Hands

TLP Assured status is awarded to agents whose client money controls have undergone independent review by TLP. It confirms that your agency meets recognised standards of governance and demonstrates a commitment to transparency.

Each TLP Assured agency receives a QR-enabled window sticker, digital kitemark, certificate and approved website and document wording. Scanning the QR code directs landlords and tenants to a local verification page, providing immediate, independent confirmation of your status.
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Agencies whose CMP scheme does not accept the HealthCheck can still qualify for TLP Assured through our Client Money Assurance review. This review is the independent assessment that underpins TLP Assured status, providing structured analysis of transactional activity, review of client account controls, and identification of irregular or unusual patterns. Upon successful completion, agencies are formally recognised as TLP Assured and equipped with the materials to demonstrate that status publicly.

Client Money Assurance Review

  • Full breakdown of client money activity
  • Compliance snapshot
  • Categorisation of transactions
  • High-value transactions flagged for review
  • Month-on-month comparison
  • Summary of patterns or trends outside normal activity
  • Unusual or unexpected transactions flagged for review
  • TLP Assured certificate and window sticker
Start Now
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Typical Timeline

STEP 1

Questionnaire: 30 minutes

Complete our simple online form and securely connect your client account through Open Banking
Submit details
STEP 2

Processing: Up to 5 working days

We run the analysis and compile your report
Review activity
STEP 3

Receive Your Results

You'll get a clear report, a list of notable items and your TLP Assured certificate
Audit delivered

Frequently Asked Questions

  • What is a Client Money Assurance review?
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    The Client Money Assurance (CMA) review is a detailed, transaction level review of how your client accounts are operated. It ensures compliance with relevant regulations, while also identifying anomalies to industry norms, potential risks and opportunities to strengthen your controls. It is designed to provide transparency and assurance, helping to protect landlords, tenants and your business.

  • What do I need to do to complete the review?
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    You complete our online questionnaire, which typically takes around 30 minutes. The form will guide you step by step and prompt you to upload the required documents.

  • What sort of information will I have to provide in the questionnaire?
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    You'll be asked to provide:

    • Number of rents collected
    • How deposits are calculated and handled
    • Details of your professional indemnity insurer
    • Your Client Money Protection (CMP) scheme
    • Number of new lets in the last 90 days
  • What documents do I need to send?
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    The online form will prompt you to upload:

    • A screenshot of the Summary Page from your deposit protection provider
    • A letter from your bank confirming that your client account(s) are ring-fenced
    • 3 months' bank statements for all client accounts, provided securely via Open Banking
  • How much does CMA cost?
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    The Client Money Assurance review costs £140 + VAT

  • How and when do I make payment?
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    Once you submit the completed questionnaire and upload your documents, you'll be automatically directed to the payment page.

  • How long does CMA take?
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    After all information is received and payment made, we aim to deliver the final report within five working days, provided there are no queries during the review.

  • What makes the CMA different from an Accountant's Report or HealthCheck?
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    Unlike an Accountant's Report or HealthCheck, CMA reviews every transaction. Each entry is categorised (rents, deposits, fees, payments, etc.) and analysed against industry norms. This approach enables far more accurate identification of unusual activity, imbalances or emerging risks.

  • What is TLP Assured status?
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    Agents who successfully complete CMA achieve TLP Assured status. This provides independent and visible confirmation to landlords and tenants that your client money handling has been reviewed against recognised standards and best practice. Agents will be added to the TLP Assured map for a year and receive additional marketable materials for use.

  • What do I receive when I become TLP Assured?
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    TLP Assured agents receive:

    • Inclusion on our publicly available TLP Assured agent map for one year from the report issue date
    • A TLP Assured window sticker for in-branch display
    • A Certificate of Assurance for use in your office and on your website (if you wish)
    • A TLP Assured kitemark for use on your website
    • TLP Assured for your website, terms of business and other documents

    This allows you to demonstrate transparency and reassurance to landlords, tenants, and other stakeholders.

  • How many agents are TLP Assured?
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    By becoming TLP Assured, you join over a thousand agents across the UK who have chosen independent oversight of their client money handling through TLP's compliance or outsourcing services.

  • Is this the review that I need to renew my CMP insurance?
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    Annual CMP renewal requirements vary by scheme and as such, if you are completing an audit specifically for CMP insurance renewal purposes, you should visit our CMP HealthCheck page and follow the links from there.

  • What is Open Banking, how secure is it, and why is it better than emailing statements?
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    Open Banking is a government-backed initiative that allows secure sharing of bank transaction data with regulated third parties, such as GoCardless. Key benefits:

    • More secure: No sensitive files sent via email
    • More accurate: Data comes directly from your bank
    • More efficient: Automatic data retrieval speeds up the audit process

    You remain in control. Access is temporary, and you choose what information to share.

  • What happens if anomalies or discrepancies are found?
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    If any unexplained payments or figures outside industry norms are found, we'll contact you for clarification before issuing the final report. One-off issues usually don't affect the outcome. Recurring patterns are noted in the report for transparency.

  • What if I know my client account has a problem before the review, or one is flagged during the process?
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    Our reviews are designed to help, educate and advise.

    • If you're aware of an issue, inform us. Our expert team can advise on the best way forward.
    • If a problem arises during the audit, we can support resolution.

    Hands on remedial work is available to address issues and strengthen processes.

    If you are concerned about your client account for any reason, please contact us - we are here to assist not to penalise.