Deposit HealthCheck

Independent oversight of your tenancy deposit records to reduce risk, improve accuracy and support compliance. Get started

What is the Deposit HealthCheck?

Deposit HealthCheck is a reconciliation of your software deposit records against your tenancy deposit scheme data.

We identify missing, duplicated or mismatched deposits so you can resolve issues early.

We do not report findings to deposit schemes - this is a confidential review carried out to support your compliance. Where needed, we can carry out remedial work on your behalf.

What's Included

Unregistered or missing deposits
Deposits live on TDP scheme but not recorded on software
Deposits live on software but not recorded on the scheme
Mismatching tenant information between software and scheme
Deposits released
Deposit Cap Breaches
Deposit Value Differences
Late registrations

Get started

Endorsed by all government approved TDP schemes and trusted by agents across the UK

How Deposit HealthCheck Works

STEP 1

Upload your deposit data

Import deposit records from your software and TDP scheme for independent checks.

STEP 2

We run the checks

Our team compares your records and highlights any missing, late or incorrect deposits.

STEP 3

Receive your results

Get a clear summary of your deposit records and recommended next steps.

Choose Your Level of Review

Deposit HealthCheck

A detailed report, giving you complete confidence and clarity. From £140+VAT

Total number of missing, late or incorrect deposits
Remedial recommendations
Full compliance analysis
Detailed tenancy breakdown
Full audit report

Start HealthCheck

Deposit Risk Assessment

A high-level review that highlights headline risks. FREE

Total number of missing, late or incorrect deposits
Remedial recommendations
Risk summary

Start Risk Assessment

Frequently Asked Questions

Is the Deposit HealthCheck confidential?
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Yes, the Deposit HealthCheck is entirely confidential. We do not share your findings or results with CMP or TDP scheme providers. The HealthCheck is designed to give you independent visibility and assurance over your records, without triggering reporting or escalation. Any discrepancies identified are shared only with you.
What do I need to do to complete the Deposit HealthCheck?
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You complete our online questionnaire, which typically takes no longer than 10 minutes. The form guides you through the process.
What information will I need to provide?
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The questionnaire asks for basic details such as:
- Your agency information
- A report from your software
- A report from your TDP scheme
Which documents do I need to submit?
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Before submitting, the online form will prompt you to upload:
- A CSV export of deposits protected from your deposit scheme
- Deposit reports from your software in CSV format
How do I download reports from my software?
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If you use Alto, Jupix, Reapit or SME Professional, we can provide step-by-step instructions to help you download the correct reports. If your software is not listed, or you are unsure which reports to run, you can still do the Deposit HealthCheck - please just contact our team and we’ll be happy to assist.
How do I download the report from my deposit scheme?
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This depends on the scheme you use:
- DPS: Go to the Reports section, select All Tenancies (including closed tenancies), and download the report.
- TDS: Go to Reports, choose All Deposits (including deposit amount protected and lead tenant details), then click Get Report.
- MyDeposits: Go to the Deposits section, then click Export CSV on the right-hand side of the screen.
What happens if my deposit IDs are not recorded in my software?
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The Deposit HealthCheck relies on ID numbers to produce a complete and accurate report. If IDs are missing, we can assist through our remedial service to update your records and enable the report to be completed.
What happens if errors are flagged during the Deposit HealthCheck?
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The Risk Assessment produces a summary of findings. The full HealthCheck produces a breakdown of any discrepancies identified along with additional detail and possible remedial action.
What does the Deposit HealthCheck check?
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The Deposit HealthCheck compares software records against deposit scheme records and flags:
- Unprotected deposits
- Deposits on software with no scheme record
- Deposits on scheme with no software record
- Tenancies closed on scheme but active on software
- Deposit value differences
- Lead tenant name mismatches
- Late registrations
- Deposit cap breaches
How much does the Deposit HealthCheck cost?
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The Deposit Risk Assessment is a free, light-touch review designed to provide an initial sense check of your deposit records and processes. This is similar to a light credit check, helping you understand whether there are indicators of risk or whether a full audit may be advisable. There is no obligation to proceed to a full audit, and the Risk Assessment is handled with the same level of confidentiality.

The Deposit HealthCheck costs from £140 + VAT for up to 500 deposit scheme records.
How do I make payment?
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After completing the questionnaire and uploading your documents, you’ll be automatically directed to the payment page.
How long does the Deposit HealthCheck take?
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Once all documents and payment are received, we aim to deliver the final report within five working days, provided there are no queries during review.
Do you offer remedial work?
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Yes, we can assist with correcting issues identified in the audit, or offering best advice for mitigating risk and creating robust deposit handling processes, through our remedial services.
How often should I have a Deposit HealthCheck?
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We recommend reconciling your deposit records once a month using our Deposit Risk Assessment, and carrying out a Deposit HealthCheck every 6 months to keep your records accurate and up to date.
Can I combine Deposit Audit with another product?
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Yes. Bundles are available at discounted rates, please contact us for more information.