Accessibility Statement - TLP Comply

Last updated: 02 February 2026

Our commitment to accessibility

TLP Comply is committed to ensuring that our website and online services are accessible to as many people as possible. We want everyone who uses TLP Comply to have a positive experience, regardless of ability, technology, or circumstances.

We aim to make our website usable and understandable for all users, including those who rely on assistive technologies such as screen readers, speech recognition software, or keyboard navigation.

 

Accessibility standards

We aim for the TLP Comply website to conform, as far as reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

 

Measures we take to support accessibility

To support accessibility, we:

  • Use clear, structured layouts and headings
  • Aim for sufficient colour contrast between text and backgrounds
  • Design pages to be navigable using a keyboard
  • Use readable fonts and consistent navigation
  • Write content in plain, clear language wherever possible
  • Test new features and updates for accessibility issues as part of ongoing development

 

Known limitations

While we strive to make all areas of TLP Comply accessible, some parts of the website may not yet fully meet WCAG 2.1 AA standards. For example:

  • Some older documents or downloadable files may not be fully accessible
  • Certain third-party tools or embedded content may have accessibility limitations outside our direct control

We are actively working to identify and address these issues where reasonably practicable.

 

Feedback and contact information

If you experience any difficulty accessing content on TLP Comply, or if you need information in an alternative format, we want to hear from you.

Please contact us using the details below, and we will do our best to help:

Email: enquiries@thelettingpartnership.co.uk
Subject line: Accessibility – TLP Comply

 

Enforcement and legal context

TLP Comply is a private-sector service and is not directly subject to the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. However, we recognise the importance of accessibility as part of good governance, inclusion, and professional standards, and we take our responsibilities seriously.

 

Continuous improvement

Accessibility is an ongoing process. We regularly review our website and services to improve accessibility and usability and will update this statement as improvements are made.