Client Money Helpline
We're here to help landlords and tenants understand how their money is protected.
Have a question about your money?
"Where does my money actually go when I pay my letting agent? Can I trust them to handle it properly? Am I protected if my agent goes bust? Is my rent actually reaching my landlord?"
These are questions landlords and tenants across the UK ask us every day. The law requires letting agents to hold your money in a protected account, separate from their own, and to be registered with a Client Money Protection (CMP) scheme. If something doesn't feel right, we're here to help.
TLP is recognised across the UK lettings industry as an independent authority on client money. We've audited thousands of letting agents since 2017, so when we say an agent meets the standard, you can trust that it means something.
This free enquiry service exists for you. We're here to answer your questions simply and honestly.
What should a good letting agent look like?
From how they hold your money to the schemes they're registered with, we can help you understand what questions to ask before you sign anything.
Is my deposit protected?
Your deposit must be registered in a government-backed scheme. Not sure if yours is? Ask us.
Something feels wrong
If you're concerned about how your agent is handling money, we can point you in the right direction.
General questions
Any question about how letting agents manage client money, just ask. We're independent and impartial.
Submit your enquiry
Our team typically responds within one business day.
Your information is kept private and secure
Enquiry received
Thank you for getting in touch. A member of our team will review your enquiry and respond within one business day.
If your matter is urgent, please call us free on 0800 995 6067.
The information provided through this service does not constitute legal advice, and should not be relied upon as such. If you have a legal dispute, we recommend seeking advice from a qualified solicitor or appropriate regulatory body. TLP is not a law firm and does not provide legal representation.